Return & Refund Policy

At My Online Store, customer satisfaction is our priority. We aim to provide a reliable and secure shopping experience through the following return and refund policy:

1. Return & Exchange Period

• Customers may request a return or exchange within 14 days from the date of receiving the order.

• The product must be unused, in its original condition, and returned with the original packaging and proof of purchase.

2. Eligible Return Cases

Returns or exchanges are accepted in the following cases:

• The customer received the wrong item.

• The product has a clear manufacturing defect.

• The item received does not match the product description on the website.

3. Non-Returnable Cases

Returns or exchanges will not be accepted in the following situations:

• Products damaged due to misuse or improper handling by the customer.

• Products damaged after delivery because of improper storage or use.

• Opened or used products that cannot be resold.

• Products damaged or spoiled during the shipping process after leaving our warehouse are not eligible for return or refund. Customers are advised to inspect their package upon delivery and report any visible shipping damage directly to the shipping carrier immediately.

4. Return Process

• Customers must contact our customer support team through the store’s official communication channels.

• Once the return request is reviewed and approved, return instructions will be provided.

• Return shipping fees are the responsibility of the customer unless the error was caused by the store.

5. Refund Process

• Approved refunds will be processed within 5–14 business days, depending on the payment method used.

• Refunds will be issued using the original payment method whenever possible.

6. Important Notes

• The store reserves the right to refuse any return request that does not meet the conditions stated above.

• By placing an order, the customer agrees to this Return & Refund Policy and all related terms and conditions.